At Maison, we’re committed to timeless quality and enduring craftsmanship. That’s why we offer a Lifetime Limited Warranty on all our products to cover manufacturing defects in materials and workmanship for the life of the item.

What’s Covered:

Manufacturing defects in settings, mountings, or metalwork

Loose or missing stones due to craftsmanship issues

Clasp or closure malfunctions on applicable items

Abnormal tarnishing or discoloration not caused by wear or chemicals

What’s Not Covered:

Normal wear and tear (e.g., scratches, fading, or dents)

Damage from misuse, accidents, or improper care

Loss, theft, or product alteration by third parties

Issues resulting from exposure to chemicals, moisture, or extreme conditions

How to File a Warranty Claim:

Contact us at support@maison.com with your order number, photos, and a description of the issue.

Our team will respond within 3–5 business days to assess eligibility.

If approved, we will offer a complimentary repair, replacement, or store credit based on the issue and item availability.

Terms & Conditions:

Warranty is valid only for the original purchaser with proof of purchase.

Warranty claims are reviewed on a case-by-case basis.

Lifetime coverage applies to defects in materials or workmanship—not damage caused by external factors.

Repairs or replacements under this warranty do not extend the original coverage.

We believe jewelry should last a lifetime—just like the moments it celebrates. If you ever experience an issue, we’re here to help.